Improving Outcomes Through Better Communication

Communication is key when providing quality care to residents because those living in long term care environments experience increased vulnerability. Good communication can often be likened to a dance. When synchronized, it is beautiful to watch. However, one misstep can lead to injury or hurt feelings. Lack of communication can result in missed appointments, medication errors, adverse events, rehospitalization, and even death. This article offers tips to facility leadership on how to improve communication with residents and their families, staff, and outside partners.